Shipping policy

1. Order Categories

To ensure clarity, our shipping terms vary depending on product type:

  • In-Stock Accessories & Consumables
    (e.g., pickleballs, accessories available for direct online purchase)

  • Bulk Custom Equipment & OEM Orders
    (e.g., custom paddles, branded equipment, structured supply projects)

Please review the section applicable to your order.

2. In-Stock Accessories (Online Purchase Items)

Processing Time

Orders are typically processed within 2 business day after payment confirmation.
During peak seasons or promotional periods, processing may extend to 2–3 business days.

Shipping Method

All in-stock accessory orders are shipped via air freight / express delivery service.

Shipping Fees & Estimated Delivery (Orders under $50 USD)

  • Asia: $9 USD · Estimated 3–5 business days

  • North America: $10 USD · Estimated 3–10 business days

  • Oceania: $12 USD · Estimated 4–10 business days

  • Europe: $14 USD · Estimated 4–12 business days

  • South America: $16 USD · Estimated 7–20 business days

Delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other factors beyond our control.

3. Bulk Custom Equipment & OEM Orders

Production Time

Custom manufacturing orders require approximately 1–2 weeks production time, depending on order volume, materials, and technical specifications.

Sample orders follow the same production scheduling process and are not eligible for free shipping.

Shipping Terms

Shipping costs are not included in custom or bulk equipment pricing.

Available logistics options include:

  • Air Freight (fastest option)

  • Sea Freight (cost-efficient for large volume orders)

  • Land Transport (where applicable)

Final shipping method, cost, and estimated transit time will be confirmed based on:

  • Order quantity

  • Destination country

  • Required delivery timeline

  • Client preference

4. Customs, Duties & Taxes

For in-stock accessory orders shipped via express:

  • Import duties or local taxes (if applicable) are handled by us whenever possible.

For bulk commercial shipments:

  • Customs clearance requirements vary by destination country.

  • Specific arrangements will be confirmed during logistics coordination.

5. Order Modifications

In-stock accessory orders may be modified within 12 hours of order placement.

Custom production orders cannot be modified once manufacturing has begun.

6. Tracking & Support

Tracking information will be provided once the order has been shipped.

For shipping or logistics inquiries, please contact: support@weridon.com