Política de reembolso

1. Order Categories

Return terms differ based on product type:

  • In-Stock Accessories & Consumables (online purchase items)

  • Bulk Custom Equipment & OEM Orders

Please review the applicable section below.

Part A — In-Stock Accessories (Online Purchase Items)

2. Return Window

You may request a return within 30 days of receiving your order.

3. Eligibility for Returns

To be eligible for a return, items must:

  • Be unused and in original condition

  • Include original packaging

  • Be accompanied by proof of purchase

Returns will not be accepted if:

  • The item shows signs of use

  • The product has been damaged due to customer misuse

  • The request is submitted after the 30-day window

We reserve the right to refuse any return that does not meet these conditions.

4. How to Start a Return

To initiate a return, contact:
support@weridon.com

Once approved, we will provide return instructions and the appropriate return address.

Items sent without prior authorization will not be accepted.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 5 days of delivery with photos for verification.

If confirmed as our error, we will:

  • Replace the item at no additional cost, or

  • Issue a full refund

Return shipping costs for verified defective or incorrect items will be covered by us.

6. Exchanges

We do not offer direct exchanges.

To receive a different item, please return the original item (if eligible) and place a new order separately.

7. EU 14-Day Cooling-Off Period

For orders shipped to the European Union:

Customers may cancel or return eligible in-stock products within 14 days of delivery in accordance with EU consumer protection laws.

Returned items must remain unused and in original condition.

8. Refund Processing

Once we receive and inspect your return, we will notify you of approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time: typically within 10 business days

Original shipping fees are non-refundable unless the return is due to our error.

Part B — Bulk Custom Equipment & OEM Orders

9. Custom & Bulk Orders (Non-Returnable)

Due to the made-to-order nature of bulk custom equipment:

  • Custom or personalized products are non-returnable and non-refundable once production has begun.

  • Bulk commercial orders are not eligible for standard retail return policies.

Before production begins, all specifications (design, materials, quantity) will be confirmed with the client in writing.

Clients are responsible for reviewing and approving all production details prior to manufacturing.

10. Manufacturing Defects (Custom Orders)

If a verified manufacturing defect is identified:

  • Claims must be submitted within 7 days of delivery

  • Supporting photos and documentation are required

After review, we may offer:

  • Replacement production

  • Partial refund

  • Credit toward future orders

The resolution method will be determined based on defect severity and order type.